Please read our Refund Policy carefully before purchasing tickets.

 

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1. General Policy

• All ticket sales are final. Tickets are non-refundable and non-transferable, except where required by Australian Consumer Law.

• Please check your order carefully before completing your purchase.

 

Tickets, Event Changes & Access

 

All tickets are issued subject to the terms and conditions of the event organiser and the venue.

 

The event organiser reserves the right, at their reasonable discretion, to make changes to the event where required. This may include, but is not limited to:

• ticket types or allocations

• venue layout or access to certain areas

• event format, features, or production elements

• session times or scheduling

 

Changes may be necessary due to operational, safety, capacity, production, or venue requirements.

 

Tickets do not guarantee access to specific areas, features, or experiences unless expressly stated at the time of purchase. Access to certain areas may be restricted, modified, or removed at the discretion of the event organiser or venue.

 

For family and child-focused events, decisions may be made at short notice to ensure the safety, comfort, and overall experience of all attendees. These decisions are final and made in the best interest of the event.

 

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2. Event Cancellation or Postponement

• If a MINIRAVES event is cancelled, you are entitled to a full refund of your ticket price.

• If an event is postponed, your ticket will automatically be valid for the new date. If you cannot attend the rescheduled date, you may request a refund.

• Refunds will be processed back to the original payment method.

 

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3. Tokens & Merchandise

• Tokens are non-refundable, even if unused, but can be used for any eligible service during the event.

• Pre-purchased tokens and VIP Showbags are non-refundable, unless the event is cancelled.

 

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4. No-Show or Change of Mind

• Refunds will not be provided if you:

• Do not attend the event,

• Arrive late and miss parts of the event, or

• Change your mind after purchase.

 

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5. Resale & Invalid Tickets

• Only tickets purchased through official channels (e.g. Megatix) are valid.

• Tickets purchased through third-party resellers or fake links will not be refunded or honoured.

 

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6. Companion Cards

• Companion Card holders attending in support of a paying customer do not need to purchase a ticket. Refunds are not applicable to Companion Card entries.

 

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7. How to Request a Refund

 

If your refund falls within the conditions above, please contact us with:

• Your full name,

• Email used for purchase,

• Order confirmation number.

 

Email: hello@miniraves.com